Billing Policies for Web Hosting With DigiProductions

Updating Your Account Information
You must inform DigiProductions of any changes to your customer information. This includes addresses, phone numbers, contact names, and most importantly your email address. All notices sent by DigiProductions are done so via email. Updated account information is essential to ensure we are able to communicate important information regarding your account. Invoices are e-mailed to you quarterly (every three months) in advance using an automatic billing system. Adobe Acrobat Reader is required to open e-mailed invoices (available at www.adobe.com). Invoices may be mailed via US Post office by special arrangement (a handling fee may be added to your invoice for this service) It is the customer’s responsibility to report any problems with invoices or billing ASAP via e-mail or phone.

If You Pay by Credit Card
If you pay by credit card, your credit card will be charged on or about the anniversary date that you opened your account. Please ensure that we have updated credit card information at all times. If your credit card is declined, your service will be suspended. DigiProductions will attempt to provide an email notice that your credit card has been declined, however if your account is deactivated for a balance due, you will be subject to a $25* reactivation fee. You must submit a reactivation form with your payment to reestablish your service.

If you initiate a chargeback through your credit card company for any reason, DigiProductions may at its discretion immediately suspend your service. To reestablish your service, DigiProductions may require you to provide a secure form of payment, which may at DigiProductions’ discretion include a signed and notarized statement that you authorize DigiProductions to charge your credit card for the appropriate amount. This amount will include a $25* reactivation fee and a $30* chargeback processing fee.

If You Pay by Personal or Company Check
If you pay by check you will be sent an email invoice to the email address that DigiProductions has on file for you. Payments are considered late 15 Days from the date of the invoice. Once a month you will receive a statement that will itemize your invoices and payments for the previous month. Please include your domain name on your check. Please mail payment to:
DigiProductions
54 Lake Avenue
Midland Park, NJ 07432
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Disk Usage
If you exceed the allotted disk usage for your account, you will be billed at a rate of $1.99* per MB purchased in 5M increments. Your disk usage is calculated by the maximum amount of space you have used on any given day in a thirty day period or month. This is comparable to leasing commercial building space where you pay for the square footage you use for the entire term of the lease. However, DigiProductions recalculates your disk usage each month so if your utilization is high one month, you will not be penalized the following month if your usage is low. Your disk usage is calculated and billed on the 5th day of every month. Please remember that your log files count as disk usage and you should back them up or reset them regularly, especially if you have a high traffic site. Less than 1% of DigiProductions’ customer base exceeds its disk space allocations. Most web sites only require 10 to 15 MBs of disk space.
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Billing Cycle
DigiProductions offers a monthly billing cycle to all customers for all plan types. Your monthly bill will reoccur on the 1st day of every month. If you setup your plan throughout the month, your plan will be prorated accordingly. We do not prorate for Virtual Hosts plans. If you have billing questions and need to speak with a representative, please call 1-201-445-3874.
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Data Transfer
DigiProductions charges 10¢* per MB should you exceed your allotted data transfer. DigiProductions offers dedicated bandwidth packages for customers who require greater amounts of bandwidth. Only a handful of customers exceed DigiProductions generous data transfer allocations.
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Upgrade Policy
Add E-Commerce solutions, scripting, databases, streaming media, or any other special features at anytime. We can do regular updates to your site on a monthly, weekly, or daily schedule. Call or e-mail for upgrade pricing for details.
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Collection Procedures
The majority of our customers are legitimate, honest and responsible business people. In order for us to provide the highest quality and most feature-packed services in the industry at the low prices that we do, we must maintain solvency. Managing our accounts receivable is an integral part of doing business successfully. If your account becomes overdue after the due date on the invoice the following will occur. You will receive a reminder via email that we have not received your payment. You will experience an interruption in service (FTP and HTTP services) if payment is not received within 3 days of your past due date. Your data will be removed from the servers and your account will be referred to our collection and legal departments if your account becomes more that 30 days past due. If you fail to pay for services rendered, we will report the delinquency to the credit bureau which will impact your credit rating. If we pursue a legal remedy and obtain a judgment against you, we will seek to enforce that judgment. If you pay and we receive a notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you a minimum service fee of $25*. We will also charge you all associated costs to include attorney and collection fees.
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Late Fee
In the event that your account is deactivated due to nonpayment. Your payment must include the $25.00* late fee for your account(s) to be reactivated.
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Cancellation Procedures
In order to protect your data, DigiProductions requires a signed document requesting cancellation of virtual server accounts. We apologize for any inconvenience, but experience has demonstrated that this is a necessary precaution to prevent erroneous deletion of data or malicious activity conducted against data. Please print, sign, and fax the document located here to cancel an account,. An DigiProductions representative will contact you immediately. The cancellation request is only complete once DigiProductions receives the faxed form with your signature. DigiProductions will cancel your account effective the end of your current billing cycle and notify you of any outstanding balance. If you cancel prior to the end of your initial six month or any subsequent six month term, you must do so prior to the 5th day of the 1st month of the next term. For example, if your initial six month term ends on March 31st your cancellation will be valid as long as it is received prior to the 5th day (April 5th) of the following month, otherwise you have agreed to renew for a subsequent six month term and will be held accountable in accordance with the online agreement. Finally, while DigiProductions will refund your monthly fee if you cancel your account within the first 30 days, DigiProductions will not refund your setup fee.

*Note all prices are subject to change witout prior notice.